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Serve the Customer Right™
Meeting Today's Challenge to Serve the Customer Right™
This interactive workshop helps sales and service providers' master six important challenges of Serve the Customer Right.
 The six steps to success in sales, service &
We Can Do!
Module 1: Manage the parts of a customer contact. Ensure each customer receives complete, reliable service - by acting as the trail guide to the customer experience.
- Planning - Develop a strategy
- Initiating - Choosing the right interaction
- Interacting - Clarifying expectations
Module 2: Provide seamless consultative selling and service based on the customer's unique style needs. The focus will be on identifying and responding to their main concerns and what shared commitment was built.
- Responding to Concerns
- Gaining shared commitment
Module 3: Provide continuing service to customers by increasing collaboration with fellow team professionals. Identify and remove barriers to smooth working relationships in future business contacts.
- Service follow-through - Win-Win & beyond
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BENEFITS
Brings these talents into your workplace today:
- Understand four styles of customer service and create a system of style influence with each customer
- Develop customers' trust in employees by speaking their language of behavior.
- Improve communications with employees and customers.
- Become dedicated to leading through performance.
 There are two major business reasons to deliver We Can Do! customer service:
Sales turn prospects into new customers. Serve the Customer Right™ Service turns new customers into repeat customers. Win-Win Service also makes both sellers and customers successful! Successful customers provide loyalty and productive business results to build on in the future.
PRESENTATION OBJECTIVES
Participants will take home information on how to:
- Gain solid ways to change and grow yourself as a We Can Do! Service provider and increase customer satisfaction
- Identify leadership growth opportunities within your organization by creating a successful service plan
- Develop a strategy for addressing customer concerns and being recognized within your organization and community as a vital and unstoppable member of the team.
Carl Youngberg is an outstanding presenter who motivates with humor and in-the-trenches business experience that brings real take-home value to his presentations. As a recognized expert on Serve the customer right, Carl has been a featured columnist for Wall Street Journal, Women's Wear Daily and In-Store magazine. He is often sought out for critical commentaries regarding key sales and service issues and trends by the regional and national press. His career includes over 21 years of executive experience at Neiman Marcus in Dallas and Saks Fifth Avenue (SFA) in New York. Carl presents highly successful programs for the Cox School of Business at Southern Methodist University.
"What's worse than training your employees and losing them??
Not training them and keeping them."
- Zig Ziglar
You may now book Carl through
Experts that Speak
214-717-9819
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